Sales Terms

Standard Policies, Terms and Conditions

Please read and understand prior to placing your order. By placing an order with us you are entering into a purchase agreement and are accepting and agreeing to be bound by these Policies, Terms and Conditions. If you do not wish to be bound by these Policies, Terms and Conditions, in their entirety without stipulation, condition or modification, please do not order from us.

Customer specifically acknowledges and agrees, that by placing an order with us, our terms, conditions, and policies, in their entirety and without stipulation, condition or modification, shall be the only terms, conditions, and policies binding upon said placed order. Submission of Purchase Order, or acceptance of customer Purchase Order, is not and shall not be an acceptance by CSW, Inc. of any Customer Terms and Conditions attached to said Purchase Order. Unless specifically agreed to by CSW, Inc., in writing and prior to order placement, any and all customer supplied terms, conditions, stipulations, etc. are unacceptable and rejected by CSW, Inc. in their entirety and in all situations and events.
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General Information...
All information and directions provided on this web site should be treated as generic guides which are intended to help you plan, measure, order and install insect screens. Our directions are applicable and correct for a great majority of situations - but not all. In some situations, they may need to be modified. In some situations, they may not be applicable at all. The responsibility to determine this and the responsibility to order and install items correctly rests solely on the customer. We make no guarantee, warrantee or promise of any kind that the directions (guides) provided will work in every application. Please read and understand all information provided on this web site.

Failure to Read...
The responsibility to read all available information provided rests solely on customer. We shall not assume any liability or responsibility of any kind for incorrectly placed orders or mis-applications.

Safety Warning...
Snapp® Screen is a “build in place” / “screen in place” insect screening system that will not provide fall prevention. Further, insect screening and sunshading materials only intended use is to reasonably stop insects from entering the covered opening. The misuse of insect screen and sunshading materials may lead to injury or death. These products will not stop persons, children, animals, or alike from falling out of or entering through the insect screen or sunshading material covered opening.

Please follow all common and accepted safety practices and ensure that you are proficient in the proper and safe operation of any tools, equipment or procedures required to install Snapp® Screen.

Building & Safety Codes...
We make no promise, warranty, guarantee, nor do we - in any form or fashion - represent that our products are acceptable, approved and/or usable in all jurisdictions or all situations or applications. The responsibility to determine code compliancy, proper and safe application, installation and use rests solely and fully on customer.

Order Standards...
Our staff will review your order for completeness only (ie: contact, shipping and payment information for example) Orders are not checked for materials usage, materials conflicts and alike. What you order is what we will provide. Please be sure of your order when it is placed.

Order Placement...
Order are placed through our Secured Server only.

Payment & Terms...
Sales terms are not offered. All orders are to be paid in full prior to shipment. Major Credit Cards and checks are accepted.

Pricing...
Unless otherwise noted, prices do not include shipping, packing, handling, or other charges which may be applicable. All prices shown are in United States dollars.

Price Changes...
All prices are subject to change without notice.

Order Fulfillment Schedule...
Standard order turnaround time is 1 to 2 business days but this is in no way a guaranteed shipping time schedule. Seasonal rushes, out of stock items, breakdown in sources of supply, delays in delivery, or other similar or dissimilar occurrences may occur at any time. At no time shall Connecticut Screen Works, Inc. be held accountable or liable in any way for delays in filling orders placed. We attempt to ship all orders complete. At times, and based solely on your placed order, we may ship partial orders and us multiple delivery methods. All orders are subject to prior placed orders.

Refusal or Cancellation of Order by CSW...
Connecticut Screen Works, Inc. reserves the right to cancel or reject any order placed for any reason what so ever and at any time. Connecticut Screen Works, Inc. shall refund, by check and in full, any funds paid by customer to Connecticut Screen Works, Inc. within 10 days of cancellation or rejection. At no time shall Connecticut Screen Works, Inc. be held accountable or liable in any way for the cancellation or refusal of any order placed.

Cancellation of Order by Customer...
Customer may cancel orders for standard in stock items any time prior to shipping. Once your order leaves our dock you must follow the return policy.

Back Orders...
Any standard stock item that does not ship within our normal lead time -or- any part of a standard stock item order that does not ship with a partial order shipment is considered a back order. Back orders may occur at any time and for a variety of reasons. We will not contact you with regards to back orders unless we are aware of an extended or unusually long restocking schedule.

Minimum Charges...
Minimum charges, when applicable, are clearly posted.

Shipping Charges...
Shipping charges are an additional cost and will be added to all orders.

Customer Pick Up...
Customer pick up is not offered.

Damaged or Lost Products...
Be sure to inspect your order fully upon presentation by the shipper for damage or shortage prior to accepting delivery. If an order arrives damaged or short be sure to document the damage or shortage on all delivery papers while the driver is still present. If you find concealed damage after delivery, notify Delivery Company immediately.

If you need to file a claim for damage or shortage with a carrier please do so as fast as possible. We will be happy to provide additional help, documentation, etc. for your dealings with the carrier.

Damaged Product Replacement...
We will not ship any replacement products without full payment. Reimbursements for damaged materials are to be paid to customer by the shipping company and not CSW, Inc.

Damaged Product Refund...
We will not ship any replacement products without full payment. Reimbursements for damaged materials are to be paid to customer by the shipping company and not CSW, Inc.

Lost Product Replacement...
We will not ship any replacement products without full payment. Reimbursements for lost materials are to be paid to customer by the shipping company and not CSW, Inc.

Lost Product Refund...
We do not issue refunds for lost shipments. Refunds for lost materials are to be paid to customer by the shipping company and not CSW, Inc.

Returns...
Returns are not accepted. All sales are final and not returnable.

Screen Materials - Other Information...
Full rolls of screen material are almost always as stated - 100 foot continuous running length of product. Rolls may, at times, contain 2 or more sections of material totaling over 100'. This splicing occurs during the manufacturing process which we have no control over, nor are we aware of, which rolls are continuous or spliced. Spliced rolls are not considered defective or incorrect in anyway nor will they be accepted for return.

Sales Receipts...
Please be sure your entered email address is correct, we will not research or re-attempt to send undeliverable or returned emails.

Customer Privacy...
Information gathered by us during the order process is used exclusively by our firm to fill your order and to track sales trends. We do not sell, trade, or in any other fashion share customer information with any other business, solicitor, etc. Credit card information is held as long as required to complete your transaction. You will need to resubmit your credit information each time you place an order. Your email address is used as required to fulfill your order or answer your question. Most correspondence is by email. Hard copy transaction files are destroyed after 5 years while electronic master files are held indefinitely for warranty purposes. Hard copy quotation files are destroyed after 60 days while electronic master files are held indefinitely. Wholesale Customers: Please review your informational packages for additional specific information that relates to you and our use of your information.

Liability & Responsibility...
Customer agrees to indemnify and hold harmless Connecticut Screen Works, Inc. and its employees from and against any and all claims, demands, actions, causes of action, costs, expenses, and attorneys fees arising out of, or in connection with, any and all injury, including death, to any person or persons, any and all damages to or loss of any property, and any and all other damages recognized at law or in equity, caused by, or resulting from, in whole or in part, any act(s) or omissions, negligent or otherwise, of customer. Customer shall take no court action against Connecticut Screen Works, Inc. or its employees, should customer fail to follow common safety practices.

Collections / Delinquency...
CSW, Inc. shall, at our sole discretion and without warning to customer, initiate collection action at customers’ expense to collect on delinquent accounts or non-paid sales. Returned checks, non-honored checks, unapproved or refused credit cards, successful chargeback actions and any and all, fees, fines and additional collection costs incurred by CSW, Inc. are the sole responsibility of customer and customer agrees to pay these debits in full. In the event that your credit card or check payment is not honored by your issuing bank - for any reason - we will contact you for immediate payment. If you fail or refuse to pay any outstanding amounts owed to CSW, Inc. we will initiate collection action without any notice to you. In the event that you refuse the delivery of a special order, drop ship, cut to size, or any manufactured item (for any reason other than damage) you will be held responsible for all additional shipping, handling, and storage expenses (see Returns also). If you file a chargeback claim through your credit card issuer after refusing the delivery of a special order, drop ship, cut to size, or any manufactured item (for any reason other than damage), we will initiate collection action without any notice to you. Customer agrees, in all cases, to pay all costs, interest charges as well as any and all reasonable costs associated with collection efforts by CSW, Inc. Interest shall be charged at the maximum amount allowed by law on any outstanding balance. CSW, Inc. reports credit activity to credit recording firms through our collection agency.

Intellectual Property...
The trademarks, service marks, and logos used and displayed on this site are registered and unregistered Trademarks of 4 Pat, LLC and possibly others. Use of this Site should not be construed as granting, by implication, or otherwise, any license or right to use any Trademark displayed on the Site, without the written permission of the Trademark owner. No part of this Site including, but not limited to, the names Connecticut Screen Works, Inc., Connecticut Screen Works, Connecticut Screen, ConnScreen, CTScreen, Connecticut Screen Works Screen Wall System, CSW Screen Wall System, CSW, Snapp, Snapp Screen, Snapp Screen System, Simplicity, Simplicity Screens, Premier, Premier Extrusions, as well as any logos associated with these trade names or marks may not be used in any way, including in advertising or publicity pertaining to distribution of materials on this Site, without prior written permission. Other product and company names may be mentioned herein and may be the trademarks of their respective owners. Questions concerning those marks, if used, should be addressed to their respective owners. All matter contained within this web site or within any CSW publication or material is considered to be intellectual property owned by 4 PAT, LLC. We aggressively enforce our intellectual property rights to the fullest extent of the law and will seek legal remedies against firms or persons who, without prior written permission, use or exploit our intellectual property. Those wishing to use any trade name(s) or logo(s) site must seek prior written approval for such use.

Requests to use or questions concerning our intellectual property should be referred to:
4 Pat, LLC P.O. Box 3 Northford, CT 06472 - USA.

Controlling Law...
The validity, construction, and enforcement of the purchase agreement between Connecticut Screen Works, Inc. and Customer shall be governed and interpreted under the laws of the State of Connecticut. In the event that the applicable law prohibits enforcement of any section, term or part of this document, as written, then it is agreed that only the applicable section, term, or part of this document in question shall be modified to provide the maximum indemnification and relief to Connecticut Screen Works, Inc. and all other parts, sections and terms of this document shall remain in full effect. It is agreed that the State and Federal courts located in New Haven County Connecticut shall have exclusive jurisdiction to settle disputed matters with respect to this document, and any and all other matters between customer and Screen Works, Inc.. In all matters, the transaction between customer and Connecticut Screen Works, Inc. is agreed to have taken place in New Haven County Connecticut.